Entry Point Not Found Error

You may receive the following error when installing and running the Securus XT client on a Windows 7 machine.


This error occurs when the Windows 10 client starts up on a Windows 7 machine. We now have two different versions for each OS and the Windows 10 client will not start up on Windows 7.

If you see the above message, please contact Support to get a copy of the Windows 7 client.

Document number/reference: SEC-KB-TRBSH-003

Classification Level: Public

Related Labels:

Version Date Comment
Current Version (v. 3) Sept 21, 2023 12:06 Chris Collins
v. 2 Sept 21, 2023 12:05 Chris Collins
v. 1 Dec 02, 2021 15:19 Chris Collins