Support DLL Missing or Bad Image Exception

Sophos has started detecting the Securus client as a virus after a recent update which usually results in the removal of the support.dll file from the client installation.

This is a core component of the client, stopping all functionality. The following error messages may also be shown on affected machines:

Open

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To resolve this, we recommend creating a global exclusion for “C:\Program Files (x86)\Securus\securusclient\*” and then reinstalling the client.

Document number/reference: SEC-KB-TRBSH-005

Classification Level: Public

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