Support DLL Missing or Bad Image Exception
Sophos has started detecting the Securus client as a virus after a recent update which usually results in the removal of the support.dll file from the client installation.
This is a core component of the client, stopping all functionality. The following error messages may also be shown on affected machines:
To resolve this, we recommend creating a global exclusion for “C:\Program Files (x86)\Securus\securusclient\*” and then reinstalling the client.
Document number/reference: SEC-KB-TRBSH-005
Classification Level: Public
Related Labels:
| Version | Date | Comment |
|---|---|---|
| Current Version (v. 4) | Sept 21, 2023 12:07 | Chris Collins |
| v. 3 | Mar 14, 2022 13:57 | Chris Collins |
| v. 2 | Mar 02, 2022 16:00 | Chris Collins |
| v. 1 | Mar 02, 2022 15:57 | Chris Collins |