Support DLL Missing or Bad Image Exception

Sophos has started detecting the Securus client as a virus after a recent update which usually results in the removal of the support.dll file from the client installation.

This is a core component of the client, stopping all functionality. The following error messages may also be shown on affected machines:

To resolve this, we recommend creating a global exclusion for “C:\Program Files (x86)\Securus\securusclient\*” and then reinstalling the client.

Document number/reference: SEC-KB-TRBSH-005

Classification Level: Public

Related Labels:

Version Date Comment
Current Version (v. 4) Sept 21, 2023 12:07 Chris Collins
v. 3 Mar 14, 2022 13:57 Chris Collins
v. 2 Mar 02, 2022 16:00 Chris Collins
v. 1 Mar 02, 2022 15:57 Chris Collins