Securus Knowledge Base

Important Notification

During summer 2024 we will be deprecating several legacy components for the cloud servers which will mean client versions prior to v10.4.08 will cease to function from 31st August 2024.


It is important that your client is updated ASAP to avoid disruption to your service. Please email the Securus support team (support@securus-software.com) and request a copy of the version 11 client.


We have also officially dropped Windows 7 support for the v11 release.

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We are excited to announce the release of our new version 11 Securus XT Windows client. The major features of the new client include: Automatic client version updating – the major component of the release, our client will now automatically update itself, so you always use the latest version without any manual intervention. Fully 64bit - experience faster and more efficient software performance, making our client even snappier.…

Cloud Console: v3.0.19
Windows XT Client: v11.0.14
Chrome Extension: v1.1.6

Telephone: +44 (0)1372 388530
Email: support@securus-software.com
Support desk is open from 08:00-17:30 Weekdays