Customer Support

The Securus licence and support agreement entitles you to a range of specialist expertise, information and services.

You will also have access to our secure support portal, where you will be able to log support requests, book call-backs and access the latest training and “how to” videos.

This article details the services available from Securus.

Included in your Securus Annual fees are the following services:

  • Access to the Securus Knowledge Base where you can log support tickets and access our comprehensive knowledge base and helpful “how to” guides.

  • Library Updates our library is updated regularly to reflect current threats, trends and jargon.

  • Software Updates including bug fixes, improvements and enhancements.

  • Remote Staff Training and Assistance for any staff who has responsibility for Securus, we can carry out online session to run through features and functionality.

  • Help Desk Support where our experienced team can offer technical and functional assistance. The help desk is available between 08:00 - 17:30, Monday to Friday (except public holidays).

  • Safeguarding Resources we offer comprehensive bulletins for responding to various safeguarding concerns captured by Securus.



Document number/reference: SEC-KB-INF-004

Classification Level: Public

Related Labels:

There are no related labels.
Version Date Comment
Current Version (v. 4) Sept 21, 2023 14:08 Chris Collins
v. 3 Aug 24, 2022 13:52 Chris Collins
v. 2 May 19, 2022 14:38 Chris Collins
v. 1 May 19, 2022 14:37 Chris Collins