It is possible to stop certain users from being monitored by the Securus client, this is useful for when there is a requirement that staff should not be monitored or for a select group of administrators that need to deactivate the client temporarily.
To start, the users need to be segregated into their own group. Please follow the Create User Groups guide for advice on how to do this.
Once the group has been made, go back to the Directory view and expand on the left hand structure until you see the new group. In our example, we have a User group called Staff.
Select the group and then click on the Settings button and then select Monitoring.
Here you will find the available monitoring settings for the selected group, more information for this can be found in the user guide.
Click on Edit to make changes.
There are now two options to stop the group from being monitored:
Deactivate Enable – this will allow users in the group to right click on the client icon and select Deactivate. The icon will change to Red to show that it is deactivated. This will stop all monitoring until re-enabled.
Auto Exit – this will automatically shut down the client when the user logs in. The client cannot be started again until a new user logs in. This is best for when a whole set of users should be exempt from monitoring as it make the process easier for the end user.
Make your changes by enabling the desired option and then click on Save.
Allow 5-10 minutes for the clients to pick up the change and the new settings will be in effect.