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Securus can integrate with CPOMS to conveniently export captures to new tickets.
Request Integration
Log into CPOMS and navigate to Admin > Integrations.
Under the Securus option click on Integrate.
A new window will appear to explain what will happen next.
Tick the check box next to Please confirm the changes and that you are a Securus customer and click Integrate.
This will send an integration request to the Securus support team who will action the integration on your behalf.
Once completed you will see that the integration is active.
Enable Permissions for Securus Group and Securus Integration User
It may also be necessary to enable certain permission on the new Securus user group before the student lookup feature can work correctly.
Go to Admin > Users
Image AddedOn the left hand side, under Groups, find the Securus group and click it to edit the permissions.
Image AddedUnder System Permissions, ensure that View Students List and Add new incident/action are enabled.
Click Save User Group once done.
Image AddedGo back to Admin > Users
Find and select the ‘Securus Integration’ user.
Select the Permissions tab.
Under ‘Student Group Permissions’ ensure all Year Groups have been granted (right-hand box).
Tick ‘Can view students who don’t have a group (typically archived)’ if you to view ungrouped students.
Click ‘Save details’.
Send a capture to CPOMS
Single click on a capture you wish to send to CPOMS to highlight it.
Image RemovedImage AddedThen click on Export.
Image RemovedImage AddedIn the Format drop down option, select CPOMS.
Image RemovedProvide a Summary and Description or the capture will not be processed properly by CPOMS.
Click Image AddedNew options will be presented.
Image AddedType in a first and lastname for the student and click on the search button.
Image AddedAny matched names will appear in a list which can be selected.
Image AddedIf the names do not match an error message will be displayed.
Image AddedCheck the spelling and try the search again. The capture can also be sent to the CPOMS incident tray instead by selectin Export to CPOMS Incident Tray.
Once the user has been matched, enter a Summary and Description for the capture export and click Save to send the capture to the user’s CPOMS profile.
Image RemovedView Captures in CPOMSImage AddedThe capture export should now show in the Incident Tray. The capture will be attached as a PDF file that can be viewed within the CPOMS console or downloaded. The new incident can also be attached to an existing incident or student if required.
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against the user’s profile under the Incidents tab.
Image AddedDocument number/reference: SEC-KB-INT-002
Classification Level: Public
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