Securus can integrate with MyConcern to conveniently export captures to new tickets.
Integrate MyConcern with Securus
To integrate Securus with MyConcern, you will first need to do the following:
You will first need to log into your MyConcern portal,
Click on the 'Admin' tab,
Then click the show button to the right of 'Users',
Then scroll down and click edit underneath 'API Keys',
You will then need to click on 'Create New',
You will have to give the API Keys a name so for example 'Securus,' then give a description,
Then click 'Create API Key',
It will then provide you with a API secret which you will need to take a copy of.
Next, go to the Settings menu within the Securus console and select the Integrations tab.
Click on the Add button.
A new menu will be displayed:
Enter the relevant information and click Save.
If successful, you will see the new connection within the Integrations tab.
Export a Securus capture to MyConcern
In the captures console. select the capture(s) you want to export and click on the Export button. This can also be done from the full screen capture view.
On the Format drop down, select MyConcern.
Please not that the MyConcern option will only be available once the above integration steps have been completed.
Include a summary and description in the relevant fields and then click on Save. The capture(s) will now have been exported directly into MyConcern.
View the capture within MyConcern
Login to MyConcern, on the homepage you will see the imported capture summary with a MyConcern ID number assigned to it.
To view the full details of the capture, click on the File tab and view the included PDF file.