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Coming soon! |
Securus can integrate with CPOMS to conveniently export captures to new tickets.
Request Integration
Log into CPOMS and navigate to Admin > Integrations.
Under the Securus option click on Integrate.
![](https://securus-software.atlassian.net/wiki/download/attachments/103514113/image-20230228-105329.png?version=1&modificationDate=1677581612134&cacheVersion=1&api=v2)
A new window will appear to explain what will happen next.
![](https://securus-software.atlassian.net/wiki/download/attachments/103514113/image-20230228-101918.png?version=1&modificationDate=1677579560840&cacheVersion=1&api=v2)
Tick the check box next to Please confirm the changes and that you are a Securus customer and click Integrate.
This will send an integration request to the Securus support team who will action the integration on your behalf.
Send a capture to CPOMS
Single click on a capture you wish to send to CPOMS to highlight it.
![](https://securus-software.atlassian.net/wiki/download/attachments/103514113/image-20230228-103425.png?version=1&modificationDate=1677580468492&cacheVersion=1&api=v2)
Then click on Export.
![](https://securus-software.atlassian.net/wiki/download/attachments/103514113/image-20230228-103438.png?version=1&modificationDate=1677580481585&cacheVersion=1&api=v2)
In the Format drop down option, select CPOMS.
![](https://securus-software.atlassian.net/wiki/download/attachments/103514113/image-20230228-103010.png?version=1&modificationDate=1677580214223&cacheVersion=1&api=v2)
Provide a Summary and Description where required.
Click Save to send the capture.
![](https://securus-software.atlassian.net/wiki/download/attachments/103514113/image-20230228-103251.png?version=1&modificationDate=1677580374539&cacheVersion=1&api=v2)
View Captures in CPOMS
The capture export should now show in the Incident Tray. The capture will be attached as a PDF file that can be viewed within the CPOMS console or downloaded. The new incident can also be attached to an existing incident if required.
![](https://securus-software.atlassian.net/wiki/download/attachments/103514113/image-20230228-103537.png?version=1&modificationDate=1677580540042&cacheVersion=1&api=v2)
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