Sophos has started detecting the Securus client as a virus after a recent update . Sophos will remove which usually results in the removal of the support.dll file from Program Files which the client installation.
This is a core component of the Securus client. This will stop the client from starting up properly and can bring up error messages on the machine.
The error messages are shown below:
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Any error messages received regarding the support.dll missing will be due to Sophos removing it. , stopping all functionality. The following error messages may also be shown on affected machines:
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To resolve this, we recommend creating a global exclusion for “Program Files (x86)\Securus\*” and then reinstalling the client.