Supervisors can setup Two-Factor Authentication on their accounts to increase security.
Setup
Two-Factor Authentication can be setup in the User Settings panel located in the top right corner of the console.
![](https://securus-software.atlassian.net/wiki/download/attachments/138969089/usersettings.png?version=2&modificationDate=1693915856901&cacheVersion=1&api=v2)
Click on the Two-Factor Authentication tab.
![](https://securus-software.atlassian.net/wiki/download/attachments/138969089/2fa.png?version=1&modificationDate=1693915836604&cacheVersion=1&api=v2)
Open an authentication app on your phone or device. We recommend using Google or Microsoft Authenticator which can be found on the Google Play Store, Apple App Store or as a web browser extension.
In Google Authenticator, click the plus icon or ‘Add a Code' option, then select 'Scan a QR Code’.
In the Securus console, click on Generate QR Code and then scan the QR Code with your device.
You will see a new entry in Google Authenticator which will be labeled as ‘Securus’ and your username with a 6-digit code, type the code into the box within the Securus console and click on Verify.
If succesful you will be presented with a verification message.
![](https://securus-software.atlassian.net/wiki/download/attachments/138969089/codeverified.png?version=1&modificationDate=1693916488107&cacheVersion=1&api=v2)
Login
Next time you log in with the associated account, you will be presented with an extra login step to enter your Two-Factor Authentication code.
![](https://securus-software.atlassian.net/wiki/download/attachments/138969089/verify.png?version=1&modificationDate=1693916764553&cacheVersion=1&api=v2)
Reset/Remove 2FA from your account
If your 2FA entry is lost at any time it is possible to remove the authentication from the account.
Navigate back to User Settings > Two-Factor Authentication and click on Reset 2FA.
![](https://securus-software.atlassian.net/wiki/download/attachments/138969089/reset.png?version=1&modificationDate=1693916900625&cacheVersion=1&api=v2)
A success message will be displayed to verify that the authentication has been removed from the account.
![](https://securus-software.atlassian.net/wiki/download/attachments/138969089/reset2.png?version=1&modificationDate=1693917005555&cacheVersion=1&api=v2)
It is also possible to remove your 2FA by using the Forgot Password reset form on the login page.
![](https://securus-software.atlassian.net/wiki/download/attachments/138969089/image-20230927-143610.png?version=1&modificationDate=1695825372798&cacheVersion=1&api=v2)