Two-Factor Authentication (2FA)

Supervisors can setup Two-Factor Authentication on their accounts to increase security.

Setup

Two-Factor Authentication can be setup in the User Settings panel located in the top right corner of the console.

Click on the Two-Factor Authentication tab.

1. Open an authentication app on your phone or device. We recommend using Google or Microsoft Authenticator which can be found on the Google Play Store, Apple App Store or as a web browser extension.

2. In Google Authenticator, click the plus icon or ‘Add a Code' option, then select 'Scan a QR Code’.

3. In the Securus console, click on Generate QR Code and then scan the QR Code with your device.

4. You will see a new entry in Google Authenticator which will be labelled as ‘Securus’ and your username with a 6-digit code, type the code into the box within the Securus console and click on Verify.

5. You will then be presented with a popup showing your Backup Codes.

   1. These codes can be used in an emergency to grant access to your account. Each code can only be used once and will be removed upon use.

   2. Ensure these codes are written down for safe keeping, as they cannot be retrieved again.

   3. Click Confirm to proceed.

6. When all is successful, you will be presented with a confirmation method.

Login

Next time you log in with the associated account, you will be presented with an extra login step to enter your Two-Factor Authentication code.

Reset/Remove 2FA from your account

If your 2FA entry is lost at any time it is possible to remove the authentication from the account.

Navigate back to User Settings > Two-Factor Authentication and click on Reset 2FA.

A success message will be displayed to verify that the authentication has been removed from the account.

Remove 2FA with Forgot Password form

It is also possible to remove your 2FA by using the Forgot Password reset form on the login page.