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The OpenVPN connection is being blocked by a firewall or filter. OpenVPN connects over 443 and the destination address is ‘net1.securus-software.com’ (167.99.94.236).
An existing proxy is blocking the connection. A support team member will need to install the proxy certificate if one is required.
Proxy or networking details were entered incorrectly during install. Press N when prompted on the Securus NET console and double check the networking settings. If anything is wrong, reinstallation will be required with the correct settingspress E to edit the config details.
Please contact the support team if all of the above has been checked and the settings have been verified.
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