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If the server is unable to make this connection, the following error message will show:
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Reasons The most common reasons for this can include:
The OpenVPN connection is being blocked by a firewall or filter. OpenVPN connects over 443 and the destination address is ‘net1.securus-software.com’ (167.99.94.236).
An existing proxy is blocking the connection. A support team member will need to install the proxy certificate if one is required.
Proxy or networking details were entered incorrectly during install. Press N when prompted on the Securus NET console and double check the networking settings. If anything is wrong, reinstallation will be required with the correct settings.Cloud server or school OU are incorrect. Press I when prompted on the Securus NET console and check these settings are correct. If anything is wrong, reinstallation will be required with the correct settings.
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