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Please ensure “alerts@securus-software.com” is whitelisted on your email server to ensure the automated emails are received properly. |
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Type in your credentials and click Login. Password characters can be viewed by clicking on the eye icon.
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A supervisor can reset their own password by clicking on the Forgot Password button.
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Enter the email address associated with your supervisor account and click Send Email.
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If the email address was found in the system, you will receive an email with a reset link. This will take you to a page to set a new password.
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A confirmation box will be presented, click Sign In to log in with your new details.
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If you have not received an email, please check your spam/junk folder or quarantine. If no email was received, please contact the support team on support@securus-software.com.