Currently Securus Hub is only available for Full Monitoring Service (FMS) customers. For more information on our Full Monitoring Service, please contact the sales team on sales@securus-softwre.com
Hub Overview
Securus Hub is a user portal where assigned contacts can view and manage escalated Grade 4 and 5 captures.
An email will be sent when a new event is created, providing a direct link to the escalated capture for viewing.
Example Email:
Clicking on the link will take you to the console where you will be asked to login with your provided credentials. If you do not have any credentials or are having trouble logging in, please contact the support team.
Upon successful login you will be presented with the capture in the full screen capture view.
Along the top of the capture view, you will see the Severity score that has been assigned to the capture by the FMS team, the library category that the capture belongs to, the phrase that was captured and the unique ID number for the capture. Note that this is not the same ID as the event ID.
Scrolling down, you will see the Capture Detail section which includes important information such as, the username, computer name, and times that the capture was created and received by the server.
For more information on the full screen capture view, please see the following knowledge base article: https://securus-software.atlassian.net/wiki/spaces/SSKB/pages/197167/Captures+View#Full-Screen-Capture-View. Clicking the help button on this screen will also direct you this article.
From this view you are also able to Print or Export the capture or the event can be closed by clicking on the Close button.
Closing an event will move it from the Open view to the Closed view.
Closing an event will also close it for any other member of staff that it is assigned to.
At the bottom of the page is the Notes section.
Notes can be added to each capture or to a user to track any actions that might have been taken when dealing with the capture.
To add a note to the capture, click on Capture Notes and then click on Add.
To add a note to the user account, click on User Notes and then click on Add.
Hub Events Overview
Clicking Back will allow you to view all Open and Closed events that are assigned to you.
By default, this will go to the Open Events view.
To see any Closed events that are assigned to you, click on Closed.
The following information will be presented on each event card.
Severity – the graded severity score assigned by the FMS team.
ID – the unique event ID. Note that this is different from the capture ID number.
Category – the category that the event belongs to.
User – the username that the capture was from.
Occurred Date – the date that the capture occurred.
Status – the current status of the event, Open or Closed.
An event can be viewed by clicking on the View button.
Events can also be closed in this view by clicking on the event and then clicking the Close Event button.
Events can be Sorted in this view to help find the event you are looking for.