Email Alerts (C2k)
- 1 Create an Alert
- 1.1 Name
- 1.2 Enabled
- 1.3 Phrase Enabled
- 1.4 Severity Enabled
- 1.5 Users Enabled
- 1.6 Categories Enabled
- 1.7 Sources Enabled
- 1.8 Mailing List
- 1.9 Email
- 2 Example Alerts
- 2.1.1 All Captures
- 2.2 High Severity Captures Only
We suggest whitelisting our SMTP server address in your mail server settings:
SMTP Server: mail.securus-software.com
IP Address: 178.62.67.128
From Address: alerts@securus-software.com
Alerts can be used to get an instant email when a phrase or user has produced a capture. Several criteria are available for this and they can be used to create general or specific alerts.
Create an Alert
Navigate to the Settings view by click on the Cog icon in to right corner of the console window.
Then click on Alerts.
Add a new alert by clicking Add.
Several options will now be presented:
The options can be explained by hovering over the ‘?’ buttons. They are also explained below:
Name
Provides a name to the alert.
Enabled
Enables or disables the alert from sending emails.
Phrase Enabled
Enables alerting on a phrase or multiple phrases.
Severity Enabled
Select from a sliding scale of 1 to 5 to receive alerts for those severity scores.
Users Enabled
Enables an alert for a user or multiple users.
Categories Enabled
Enables an alert for a specified category or multiple categories. It is also possible to exclude specified categories from the alert as well, for situations where you want all categories to send alerts except one or two.
Sources Enabled
Enables an alert for a specific source or multiple sources.
Mailing List
Allows sending of the alert to a supervisor account that is already on the mailing list.
Enter the email address(es) you want the alerts to be sent to.
Any combination of criteria can be selected.
In the above example will send severity 3, 4 and 5 keyboard captures from the Bullying and Grooming only.
The new alert will now be visible in the main window and will show if the alert is enabled and it’s alert conditions.
The alert can be edited by single clicking the entry to highlight it and clicking on Edit.
Example Alerts
All Captures
This type of alert is not recommend due to the amount of emails it will generate, however please read on for how to set this up.
To create an alert for all captures (including all sources, and severities), enable Sources Enabled and leave everything disabled.
High Severity Captures Only
To create an alert for high severity captures only (4’s and 5’s), change Severity Enabled to yes and move the slider to highlight 4 and 5.
If you want to further tweak the alert, select Sources Enabled and then select the sources you want to receive alerts from. In this example we have selected the keyboard sources.
Then click Save to finish.
Document number/reference: SEC-KB-C2k-006
Classification Level: Public
Related Articles: